Frequently Asked Questions (FAQ)

• 1. How can I purchase your products?

  Answer: You can inquire about and purchase our products by phone or email through our sales team. Please provide details of the products you are interested in and your contact information. Our sales team will get back to you promptly with pricing and purchase assistance.

• 2. When will my order be shipped?

  Answer: Typically, we ship orders within 1-3 business days after receiving payment confirmation. You can contact our sales team for more information on order shipment.

• 3. Does your products come with a warranty?

  Answer: Yes, we offer a warranty period for all our products. The specific warranty period varies depending on the product type and circumstances. For more details, please contact our sales team.

• 4. Can I return the product after receiving it?

  Answer: Yes, we accept returns for products that meet our return policy criteria. Please contact our sales team for more information on our return policy.

• 5. How do I install your products?

  Answer: We provide detailed installation guides and manuals for our products. You can follow the instructions in the guide for installation. If you need additional assistance or have any questions, please feel free to contact our customer service team.

• 6. Does your products have specific environmental requirements?

  Answer: Each product has specific environmental requirements. Please refer to the product manual or contact our sales team for detailed information. Our sales team will provide you with the most suitable product options based on your needs.

• 7. Where can I find more information about your company?

  Answer: You can visit our website to learn about our company's history, products, services, and customer cases. Additionally, you can follow our social media accounts to get the latest company updates and product information.

• 8. Does you provide installation and maintenance services for your products?

  Answer: Yes, we provide professional installation and maintenance services. If you need installation or maintenance services, please contact our customer service team to schedule an appointment.

• 9. Does your products comply with relevant certifications and standards?

  Answer: Yes, our products comply with industry-related certifications and standards. For specific certification and standard information, please refer to the product manual or contact our sales team.